Returns & Exchanges

At Pure Nails, we want you to be completely satisfied with your salon-quality products. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused items in their original packaging.

1

Initiate Your Request

Log into your account or use our guest portal to submit a return request with your order number and reason for return.

2

Package Your Items

Safely place the unused nail products in their original boxes to ensure they are protected from damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing